Using AI chat to open the SMS channel is one of THE most strategic moves for event leaders looking to enhance year round customer engagement. 42Chat is the event industry leader in A.I. chat in both the SMS and web channels.
SMS remains one of the most direct and personal ways to reach users, with 98% open and 40%+ response rates. By leveraging AI chat, event leaders can automate the customer service and operational engagement through web, SMS, and other digital channels to achieve the following critical KPIs and more:
-
By using A.I. chat as a reason to open the SMS channel with attendees, exhibitors, and speakers, you will significantly increase and retain your users’ SMS opt-in for ongoing engagement.
-
A.I. chat will reduce inbound customer service inquiries in all other channels, reducing costs and freeing your team to focus on more valuable customer interactions.
-
Intelligent SMS communications will increase your read and response rates for all messages vs. other channels like emails, direct mail, social media, and even apps.
-
If you ever have an emergency, opening the SMS channel reduces your risk(s) and increases your communication connectivity (which all reduces your liability).
42Chat’s award-winning Curated Conversational A.I. solutions instantly answer questions exactly the way you want every time. And, since 42Chat uses curated, rather than generative A.I., you can be sure your customers receive the accurate answer they need without the risk of A.I. hallucination.
For the TSE Gold 100 event, 42Chat created “Goldie” to gain SMS opt-in by answering questions and sending important updates that drive results. Goldie is super smart, responding to millions of different questions on over 100 event topics, and is a valued team member enabling the human team to focus on creating amazing event experiences.
Interested in learning how 42Chat can help with your next event, visit us at: 42chat.com